Customer policies
Returns & Refunds
The approved customer terms for order changes, cancellations, defects and returns are published in our Terms of Service (see sections on order changes and cancellations, cooling-off where applicable, and defects, incorrect orders and returns).
If something is wrong with an order
Contact us promptly with your order number, photos of the issue and a short description of what you expected versus what you received. We will assess whether the issue is a production defect, shipping damage, an artwork/approval issue or another cause.
This page does not add refund restrictions beyond the approved Terms. A standalone returns policy will replace this interim notice once the business has finished legal review.