Terms of Service

This website is operated by Buzz Branding (Pty) Ltd., referred to below as “Buzz Branding”, “we”, “us” or “our”.

Business address:
5 Caraway Crescent, The Sands, Fountain Estate, Jeffreys Bay, 6330, South Africa

Company registration number: 2022 / 604031 / 07

Place of registration: South Africa

Address for service of legal documents: the business address above.

VAT: VAT is not charged. Buzz Branding is not currently registered for VAT.

• Website: https://buzzbranding.co.za
• Email: sales@buzzbranding.co.za
• Telephone: 072 450 0697
• WhatsApp/telephone: 084 632 9428

Office-bearer particulars and any industry membership disclosures are available on request from sales@buzzbranding.co.za.

These terms govern orders for our products and services, including DTF transfers, UV DTF decals, gang sheets, custom apparel and other agreed branding work.

Your order includes the product description, approved specifications, quotation where applicable, and any additional terms expressly agreed before the order is concluded.

These terms do not exclude rights that applicable law gives you. Where a provision conflicts with a mandatory legal requirement, that requirement takes precedence.

Browsing the website does not by itself create a purchase agreement.

Provide accurate contact and account details and keep your password confidential. If you order on behalf of a business or another person, you must have authority to do so.

Contact us promptly if you suspect unauthorised use of your account.

Customers whose accounts were transferred to the new website must create a new password through the password-reset process. Previous passwords were not transferred.

We may restrict access where reasonably necessary to investigate fraud, unlawful activity or misuse. Restricting an account does not remove our obligations concerning accepted orders, payments or customer remedies.

Review your selected products, artwork, quantities, dimensions and total price before submitting an order.

When you submit an online checkout order, an order record is created and you are asked to pay. For card payments, confirmation of payment is treated as confirmation that we have received your order and will proceed toward production, subject to suitable artwork and any issues we need to raise with you. For EFT, the order is recorded when you check out and production starts after we confirm receipt of funds. For custom quotations outside the online builders, work begins only after the quotation acceptance and payment arrangements agreed in that quotation.

If we cannot proceed with an order, we will notify you and refund any payment received for it. We will not substitute goods or increase an accepted price without your agreement.

For custom quotations, the quotation must identify the acceptance process, payment requirements and any conditions that must be met before work begins.

Prices are stated in South African rand unless expressly indicated otherwise. The total payable, including applicable taxes, delivery charges and disclosed additional costs, is presented in checkout or in the relevant quotation before you commit.

Quotations are valid for the period stated in them. Any deposit, balance payment or staged-payment arrangement must be agreed before work starts. Online checkout currently charges the full order total; it does not implement staged deposits.

Online card payments are processed through Yoco using the options available at checkout. Where bank details are configured, electronic funds transfer (EFT) may also be offered. Do not send card security details or passwords to us by email or WhatsApp.

If we identify a pricing or product-information error before we proceed with the order, we will explain the correction and give you the choice of proceeding on the corrected basis or declining. We will not unilaterally rewrite an accepted order.

You are responsible for checking the content you submit, including:

• spelling, names, numbers and dates;
• the intended design size and quantity;
• image quality and unwanted backgrounds;
• garment or product selections; and
• the layout and placement of designs.

The gang sheet preview helps you review the layout. It is not a guarantee of exact printed colour or a replacement for inspecting the original artwork.

Unless an artwork-preparation service is included, do not assume that we will redesign, proofread, remove backgrounds or correct your files automatically.

The online builders do not currently provide a separate customer proof-approval step after checkout. The layout you submit is the layout we use for production unless we contact you about a problem. If we later send a proof for approval on a particular job, inspect it carefully and request corrections before approving it. Approval confirms the content and specifications shown; it does not release us from responsibility for manufacturing defects or departures from the approved work.

We will seek approval before making material changes to your artwork or agreed layout.

Screens display colours differently from printed materials. Garment colour, surface finish and the production process can affect the appearance of the completed design.

If an exact colour, measurement or finish is essential, tell us before ordering so we can agree on an appropriate specification or sample.

Any production tolerances must be reasonable and explained before the order is accepted where material to your decision. We will not use general colour or tolerance wording to excuse defective goods or a failure to meet an expressly agreed specification.

DTF transfers are intended for suitable fabrics and require appropriate heat-press application. UV DTF decals are intended for compatible hard surfaces and use a different application process.

Follow the instructions supplied for the product. Test unfamiliar fabrics, coatings or surfaces before applying an entire batch.

Damage caused by incorrect application, unsuitable materials or care contrary to supplied instructions may affect a claim to the extent that it caused the problem. This does not exclude claims for defective transfers, inadequate instructions or unsuitable advice supplied by Buzz.

We may assess customer-supplied garments or products before accepting a branding job. Please disclose known coatings, treatments, existing damage and unusual material characteristics.

Where a specific production risk is identified, we will explain it before proceeding. Any test sample, spare-item requirement or agreed handling arrangement must be recorded in the quotation.

Supplying your own item does not automatically place all risk on you or release Buzz from responsibility for damage caused by our failure to exercise appropriate care.

Items sourced specially for a project remain subject to the availability, specifications and lead times agreed in the quotation.

We will obtain approval before making a material substitution. If an agreed item becomes unavailable, we will discuss alternatives or the appropriate cancellation and refund arrangements.

For design, development or other creative services, the quotation should specify the scope, deliverables, revision allowance, dependencies, fees and ownership or licence arrangements. Additional work requires an agreed change to the scope and price.

Production schedules depend on the agreed product, payment arrangements, receipt of suitable artwork and any required approvals. The website does not publish a fixed production turnaround guarantee.

Production time and courier transit time are separate. Tell us about event dates or other essential deadlines before placing an order. A deadline becomes part of the agreement when we expressly accept it.

If a delay occurs, we will communicate the expected impact and discuss the available options. Describing a date as an estimate does not permit indefinite delay or remove applicable cancellation and refund rights.

We offer to-your-door delivery and PUDO locker-to-locker delivery where available. Jeffreys Bay collection may also be offered at checkout. Charges are displayed at checkout or stated in the quotation. See also our delivery information.

Our current estimated courier transit times after dispatch are:

• Major centres: 1–2 working days.
• Other locations: approximately 2–3 working days, depending on the area.

These estimates exclude production time. Remote locations, public holidays and courier disruptions may affect transit.

Provide accurate delivery details and collect locker parcels within the timeframe specified in the collection notification. Contact us promptly if a parcel is delayed, missing or damaged.

Using an independent courier does not, by itself, transfer all delivery risk to you when the parcel leaves our premises. Delivery responsibility will be handled in accordance with the agreement and applicable law.

Additional redelivery or storage charges will only be applied where fair, lawful and appropriately disclosed. Uncollected goods do not automatically become our property.

Contact us as soon as possible if you need to change or cancel an order. Include the order number and the requested change. The website does not currently provide a self-service cancel button for placed orders.

Changes may become impractical once artwork has been processed, goods sourced or production started. We will explain the work completed and any proposed costs before agreeing a change.

Where cancellation charges are legally permitted, they must be reasonable for the circumstances and explained. We do not automatically forfeit every deposit or payment.

Goods made to your specifications or clearly personalised, including qualifying custom-printed products, are generally excluded from the seven-day cooling-off right under section 44 of the Electronic Communications and Transactions Act.

This is not a blanket “no refunds” rule. It does not remove rights concerning defective, incorrect or misdescribed goods.

Where section 44 applies to a non-excluded online purchase, you may cancel within seven days of receiving goods, or concluding a services agreement. Only the direct cost of returning goods may be charged, and qualifying payments must be refunded within 30 days of cancellation.

Other applicable cancellation rights remain available. A standard item is not automatically “personalised” simply because we sourced it for you.

Please contact us if an order arrives damaged, contains incorrect goods or does not meet the agreed specification. Provide the order number, a description and photographs where practical.

Early reporting helps us investigate, but failing to report within an arbitrary 24- or 48-hour period does not automatically remove statutory rights.

Where the Consumer Protection Act’s implied warranty applies, qualifying defective goods may be returned within six months of delivery, at the supplier’s risk and expense, for repair, replacement or refund at the consumer’s direction, subject to the Act.

Custom printing does not cancel that protection. Customer-supplied mistakes accurately reproduced from an approved file are different from production defects; we will assess the actual cause.

Contact us to arrange a suitable return method. We will not require original packaging as an absolute condition for every statutory defect claim or force store credit where a monetary refund is legally due.

You retain your existing rights in artwork you supply. You must have the necessary permission to reproduce it and to provide any third-party personal information it contains.

You give Buzz permission to process and reproduce the artwork as needed to carry out the agreed order, including through relevant service providers. This does not grant us unrestricted ownership or a general right to advertise your artwork.

Use of identifiable customer projects in a portfolio, advertising or social media requires separate permission, consistent with our Privacy Notice.

Rights in newly commissioned creative work, editable files, fonts and third-party assets must be expressly addressed in the relevant quotation. Do not assume that every licence or working file is transferable.

Do not misuse the website, interfere with other accounts, upload malicious files or attempt unauthorised access.

We may pause use of a file where there is a reasonable concern about unlawful content or missing permissions and seek clarification.

Keep your own copies of original artwork. Saved designs and uploaded files are subject to our disclosed retention arrangements; the builder should not be treated as permanent archival storage.

A technical interruption does not remove our obligations for accepted orders. Contact us if a payment appears to have been taken without a corresponding order before attempting repeated payments.

Our Privacy Notice at https://buzzbranding.co.za/privacy explains how we handle customer information and uploaded artwork.

Acceptance of these terms is not blanket consent to marketing, optional tracking or unrelated use of your information.

We will perform agreed work with appropriate care and skill. Nothing in these terms excludes responsibility for fraud, gross negligence or any liability that cannot lawfully be excluded.

If an event beyond our reasonable control affects an order, we will communicate with you and take reasonable steps to limit the impact. Such an event does not automatically entitle us to retain payment for work we cannot supply.

Contact sales@buzzbranding.co.za with your order number and a description of the issue. We will investigate and explain the proposed resolution.

You retain access to applicable consumer complaint and dispute-resolution processes, including the Consumer Goods and Services Ombud where it has jurisdiction, the National Consumer Commission and competent courts or tribunals.

Consumer Goods and Services Ombud: https://www.cgso.org.za/

National Consumer Commission: https://thencc.org.za/

These terms are governed by South African law, without excluding mandatory protections that apply to the transaction. We do not require you to waive statutory remedies or use compulsory private arbitration.

We may revise these terms for future transactions. Changes do not retrospectively alter an accepted order without an appropriate agreement or legal basis.

Signed-in customers can review their orders in My Account. Guests can use the order confirmation link provided after checkout. The site does not currently store a downloadable copy of the terms version with each order.